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Privacy Policy

Privacy Policy

Last updated: October 16, 2026

This Privacy Policy explains how Prox'Easy ("we", "us", "our") collects, uses, stores, and protects your information when you use our website and proxy services. By using our services, you consent to the practices described below. We are committed to collecting only what we need to operate, and never selling your data.

1. Information We Collect

We collect the following categories of information:

  • Account information: the name, email address, and contact details you provide when registering.
  • Billing information: records of your orders, invoices, account credit, and payment status. We do not store full credit card numbers — payments are handled by third-party processors (see Section 4).
  • Service data: the proxy services assigned to your account, their locations, credentials, and configuration (e.g. 4G/5G, HTTP/SOCKS5, rotation settings).
  • Technical data: IP addresses used to access your account, browser type, and basic log data generated when you interact with our website and client area.
  • Support data: the contents of support tickets and other communications you send us.

2. What We Do Not Log

We do not monitor or log the content of the traffic that passes through your proxies. We do not inspect, record, or sell the websites you visit or the data you transmit through our proxy services.

We may retain aggregate, non-content technical metrics (such as total bandwidth consumed) strictly for billing, fair-usage enforcement, and abuse prevention.

3. How We Use Your Information

We use the information we collect to:

  • Provision, deliver, and maintain your proxy services
  • Process payments, issue invoices, and manage account credit and auto-renewals
  • Provide customer support and respond to your enquiries
  • Send service-related communications, such as credential delivery, renewal reminders, and important account notices
  • Detect, prevent, and investigate fraud, abuse, and violations of our Terms of Service
  • Comply with our legal obligations

4. Payment Processing

We accept payments via cryptocurrency and PayPal. When you make a payment, the relevant information is processed by our third-party payment providers (including our cryptocurrency payment processor and PayPal). These providers handle your payment data under their own privacy policies and security standards. We receive only confirmation of payment status and the transaction amount — not your full payment credentials.

5. Third-Party Service Providers

To deliver our services, we share the minimum necessary information with trusted infrastructure and service providers, including:

  • Proxy infrastructure providers who supply the underlying mobile and residential proxy capacity required to fulfil your order
  • Payment processors for handling cryptocurrency and PayPal transactions
  • Email delivery providers for sending transactional and service emails
  • Device providers who operate the phones you rent (see Section 12)

These providers are only authorized to use your information as needed to perform services on our behalf. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies

Our website uses cookies and similar technologies that are necessary for the site to function — for example, to keep you logged in and to maintain your session and shopping cart. We may also use cookies to understand how our site is used so we can improve it. You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.

7. Data Retention

We retain your account and billing records for as long as your account is active and thereafter for as long as necessary to comply with our legal, tax, and accounting obligations. When you terminate a service, the associated proxy credentials and resources are permanently released. You may request deletion of your account, subject to any records we are legally required to keep.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. This includes encryption of sensitive credentials, restricted internal access, and secure handling of API keys and passwords. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Object to or restrict certain processing of your information
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 13.

10. International Data Transfers

Because our infrastructure and service providers operate across multiple countries, your information may be processed and stored outside your country of residence. Where this occurs, we take reasonable steps to ensure your information continues to be protected in line with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Phone Rentals

For phone rentals, this section applies in addition to the rest of this Policy.

  • Keeping rentals safe: to protect our customers and stop abuse, activity on rented phones (such as sessions, taps and typed text) is recorded by the systems that run them. Unlike proxy traffic (Section 2), activity on a rented phone is recorded. These records are kept to investigate fraud and abuse, including after your rental ends, and may be shared with the authorities when the law requires it.
  • Support access: our support team may open your phone only to help with a problem you report or to look into suspected abuse. Each access is logged.
  • What we share: only what is needed to run your phone, never your payment details.
  • End of a rental: everything stored on the phone is erased when the rental ends.

For your peace of mind, use a rented phone only for the accounts you need on it.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.